DUTIES & RESPONSIBILITES
You are the face of our business – managing the heart of the hotel.
Always be courteous, efficient, and friendly. We loved your uniqueness, personality and talents so show that and make a lasting impression on our guests whilst providing them with service excellence, professionalism and upholding our hotel standards & reputation.
GENERAL
All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient, and organized as well as well presented, tidy and professional.
- Ensure that all company policies, procedures & SOPs are adhered to.
- Assists the Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied.
- Record, process & file all information relating to in-house guests as per the hotels policies and procedures.
- Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details.
- Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping.
- Receives Guests in a manner, which is polite, friendly & efficient.
- Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed.
- Liaise with porters to make sure that the guests’ luggage is moved from the lobby area to their room.
- Accurate knowledge of hotel facilities & services offered to promote hotel
- Ensures Front Office System is in accordance with Housekeeping Report.
- Prints contingency reports as needed.
- Prints reports for use in Reception and for hotel departments and ensure that they are circulated.
- Adheres to the Company Credit Policy.
- Completes End of Shift procedures in accordance with the company policy and procedures.
- Maintain a smart, clean, and tidy personal appearance always.
- Prepares in advance for the arrival of groups.
- Perform your work to at least the minimum performance standards explained to you and required of you in your role. Also ensure that you work in a manner that complies with any applicable quality assurance standards and your department’s standard operating procedures.
Dress suitably for work at all times, and where uniforms are provided, maintain them in a neat condition. Ensure you always adhere to the Company’s grooming and personal appearance policy. You are expected to maintain the professional image of our Company – and your grooming and appearance should reflect this. Attend and or complete any mandatory training assigned to you or required for your position within the prescribed timelines.
CORE COMPETENCIES
- A Minimum of 2 years’ experience in this role and within hotels
- Opera experience is required
- Great organizational skills
- Excellent communicator
- Confident individual
- Must be able to multitask
- Must be able to work under pressure and with a high volume of inquiries
- Good at time management
- Attention to detail
- Customer service
- Positive attitude
- Good team player
- Act in good faith & in the best interest of the Company always
- Must be able to work shifts & weekends
- Presentable, well-spoken individual
